The Answers You Need
I CAN'T ORDER TO MY COUNTRY! HELP!
If you do not see your country in the shipping destination list during checkout, it means we currently are unable to deliver there to your doorstep.
WHAT ITEMS CAN BE RETURNED?
All unboxed items can be returned within 14 days of receipt.
If you ship your intended return after the 14 day return period the item(s) will be sent back to you and no refund will be issued.
We do not accept refunds of USED products. Used products will be mailed back to the sender and no refund will be issued.
If the table has been used, regardless of how long it was used, the table cannot be returned.
ANY SIGNS OF WEAR OR REMOVAL OF PARTS INCLUDING BOX OR PROTECTION TAGS WILL RESULT IN REFUSAL OF YOUR RETURN.
WHICH COURIER WILL DELIVER MY ORDER?
We ship through country' post offices, Aramex, and DHL.
DO I NEED TO PAY CUSTOMS FEES?
All orders within the UAE come with no additional charges. If you order outside the UAE we cannot say for certain whether your local post will charge you for the products you order. Please contact your postal service for most information on any extra fees.
HOW MUCH DOES SHIPPING COST?
Shipping is free inside UAE.
*Shipping to GCC countries cost AED399.
PACKAGE DELIVERY FAILED ATTEMPT!
If the post service has attempted to deliver your package but was unable to do so the post will try to deliver again at the same address the following day or will leave a notice and you will be required to pick up the package from your local post office.
If the courier was unable to deliver the package 2 times, the order will be returned to us. In this case, we can resent the package to you. Please note, however, that this does not make the order eligible for a refund as we cannot control whether the addressee picks up the package.
HOW DO I TRACK MY ORDER?
You can track your order in several ways. When your item has been shipped we send you an e-mail with the tracking code and the website of the shipping company where you can input the code.
MY ORDER STATUS SAYS PENDING!
If your order status says "pending" or similar it means that the tracking code has not yet been synchronized with the tracking system. Please allow 2-3 business days for the system to recognize your tracking code. If after 5 days the same information appears please contact us at
THE ORDER HAS NOT ARRIVED WITHIN THE SPECIFIED TIME RANGE!
The order delivery times are listed in BUSINESS DAYS. Fridays and Saturdays are not business days.
Packages are being moved only Sunday through Thursday.
For example, if you selected free 14 business days shipping, that could mean up to 19 days delivery time.
If your order is late more than 5 business days please contact and we will help you resolve the issue immediately.
MY TRACKING NUMBER DOES NOT WORK!
Sometimes it may take up to 3 business days for the tracking system to reflect any changes in the status of your package. In particular, if you have recently ordered and received your tracking number the system may not yet reflect the new status of your order.
Therefore, we kindly ask all customers to allow at least 3 business days from the date of package shipment before contacting us about a non-functioning tracking number.
CANCELLING AN ORDER
Orders can be cancelled within 1 hour of being placed.
A restocking fee of 2.4% of the initial invoice value applies to all cancellations of unshipped orders.
HOW TO RETURN AN ITEM?
To return an item for free please follow this procedure:
1. Email and provide your order number as well as specify the items you want to return.
2. After we have confirmed your request please re-pack the item in its original condition with labels and tags still attached. Please attach our free pre-paid return label to the box.
3. Call the courier indicated on the free pre-paid return label (Aramex, DHL, depending on your location) and schedule item pickup.
All domestic and international returns are free if sent with our pre-paid return label.
4. Retain your proof of shipment and wait until the package reaches our support warehouse in Dubai. Once the package has been received the return still has to be processed. Received return DOES NOT mean processed. It may take several business days to process the return.
I RECEIVED A FAULTY/ DAMAGED ITEM!
IF THE ITEM YOU RECEIVED IS FAULTY/ damaged, PLEASE FOLLOW THE PROCEDURE BELOW:
Contact our support centre by emailing and provide your order number, name, address, details of the product (quantity, finish, model), and the reason for return. Please attach a photo of the faulty item clearly showing the fault. We will reply within 72 hours.
Our products are made in UAE.
DOES THE PRODUCT COME WITH WARRANTY?
Please note that all our products comes with five years warranty card, covering any malfunctions or deficiencies and not covering tears and scratches because of misuse or mishandling or natural disasters.
WHAT’S THE DIMENSIONS OF THE AZALE ARMONIA TABLE?
The dimensions are L500 X W328 X H539 mm
WHAT ARE THE MATERIALS USED FOR AZALE ARMONIA TABLE?
The table is from top quality stainless steel (of the best quality in its category) and the final finish is gold plated (not PVD or PC).
WHAT’S THE APPROXIMATE WEIGHT OF AZALE ARMONIA TABLE?
Eterno Collection – Armonia Side Table: 10.1 Kg.
CAN I ORDER AN ENGRAVED AZALE ARMONIA TABLE?
We do offer such service at the moment with no charge.